I'm happy to review this for you to make sure all was handled in accordance with policies.

As far as the items in this thread, I understand that you're frustrated. Here are some of the reasons that we handle things the way we do.

1) Our stated timeframe is 7-10 days. We do advertise 2-3 days anywhere, so we are not able to issue a credit based on that time window. If deliver time exceeds our advertised time window, we can look at credits.

VOIPo agents do not have the ability to offer to overnight devices in any situation. We use Priority Mail for all shipments. This allows us to be one of the only providers that offers FREE shipping and FREE activation. Competitors typically charge $10-$15 for shipping and some even $30 for activation.

2) Billing starting at the order date is common with all VoIP providers when the number is selected at the time of ordering . Many customers begin using the service immediately before their device is received (call forwarding, voicemail, etc) and VOIPo begins incurring costs immediately. I don't personally know of any provider that allows instant number activation/instant account access, but delays the billing. It's just the nature of VoIP.

3) We do have an escalation process for special situations where we failed to do something or a policy was not followed. I'm happy to review the ticket numbers. My direct e-mail is td@voipo.com.