Thanks for the response Tim, but to clarify a few things.

I did not state that you (VOIPO) claimed 2-3 days service. It is the USPS that claims 2-3 day service for Priority Mail. When we are now going on 7 days from the time it shipped, something is wrong.

Second, I did not claim that your policies weren't followed. What I complain about is the policies themselves. As the customer, I don't care how the policies make sense to you. I am only concerned with how they impact me. When a company has policies in place that I find unfriendly to me, the customer, I tend to not want to do business with them.

This is why I posted this. I'm not trying to get anything. My decision is made. I'm not trying to poison your user base, most of them seem pretty happy. I only post so that you might try to understand how your policies impact the customer and explain the reason you lost one before they even had a chance to get started.

I worked retail for many years. I always preferred to hear the reasons why a customer was unhappy. It wasn't always possible for me to placate them. But at least I knew what I was doing wrong in their eyes. That's much better than just having a customer go away with no feedback. That's all this is, feedback.

For me, maybe I'm expecting more customer service than your price point allows. That's fine. I'm willing, and will in fact, be spending more money. But I was signing up here for a quality experience, not necessarily the cheapest experience.