Outgoing calls don't disconnect

[stevech]

Is this issue at the "needs trouble ticket" level now?

[VOIPoTim]

Is this issue at the "needs trouble ticket" level now?

Yes, if you're having issues with this, you need to open a ticket.

There are no widespread issues that I'm aware of, so a ticket needs to be opened in order for your issue to be addressed.

[nhawk]

I had a tkt opened for a few days now. Brandon is working on it.
Whether it's widespread or not, I can't say for sure, but both I, my dad and another user above had this issue.

The issue for my cellphone has been resolved. If someone still has issues, you should contact VOiPo.

[f82mustang]

I have several atas and I am getting random calls that dont disconnect after hangup. In fact the called number rings repeatedly, end user answers, no one there, hangs up, rings again over and over. Then I look at the call log and i notice a 300 minute call to that number. Apparently the time outs are set to 300 minutes so the system thinks the call is active for 300 minutes then finally hangs up when the timer expires.

What in the world is causing this? Customers are getting pissed and im losing lots of money.

[VOIPoTim]

I have several atas and I am getting random calls that dont disconnect after hangup. In fact the called number rings repeatedly, end user answers, no one there, hangs up, rings again over and over. Then I look at the call log and i notice a 300 minute call to that number. Apparently the time outs are set to 300 minutes so the system thinks the call is active for 300 minutes then finally hangs up when the timer expires.

What in the world is causing this? Customers are getting pissed and im losing lots of money.

This can happen if the router is blocking some of the traffic and the "Bye" signal is not getting through. Have you tried port forwarding if the devices are used behind a router? We recommend forwarding ports 5004-65000 UDP to the ATA to make sure all traffic (including the BYEs) can get through.