Convert POTS to VOIP

**usa2k** · 09-09-2010 06:48 AM

To transfer, email support@voipo.com and explain you want to do LNP (Line Number Portability) for xxx-xxx-xxxx to add as a Virtual number. They will likely send you a form to be filled out and faxed.

I cannot recall if there is simply a web interface for it?
They have become very efficient at the follow-through and completion.
Don't cancel the old service until the transfer is complete and working!

**MisterEd** · 09-09-2010 06:51 AM

Originally Posted by alanmeyer

This seems pretty much what I'm looking for, but I would be lying if I told you that I properly understand the beta panel. I just looked at it, but I don't see where you would set up the virtual number.

However, my bigger question is: What do I do to transfer the number? That is, in transferring the number and paying for the service do I have an up-front decision to make at the point I place the order, or is it just a configuration setting?

First you need to purchase a virtual number.

Go to "FEATURES" Tab then "Virtual numbers" on the bar below it and purchase a VN.

Then go to "Beta" tab then the "2nd Line" option on the bar below it.

Then contact Voipo to port your AT&T number to the 2nd line to replace the former virtual number. You can port the number any time after you create the virtual number. It could be same day or 6 months later or never. If you never port it you will simply have a second line with a 2nd Voipo number.

You now have two fully independent lines using the Line 1 and Line 2 ports on the back of the ATA.

**alanmeyer** · 09-20-2010 07:40 PM

So, here's the update: I requested to transfer over my AT&T number to VOIPo last week. The transfer happened today. I confirmed that my old number is now coming in on the ATA.

The problem that I'm having is that both my old number and my new number both ring both ports. I thought it would be that Phone #1 would ring port A, and Phone #2 would ring port B. Perhaps I don't have the settings correct in the vPanel?

**usa2k** · 09-20-2010 09:23 PM

https://secure.voipo.com/beta/upgrade_line should let you do it.

**alanmeyer** · 09-20-2010 09:50 PM

Originally Posted by usa2k

https://secure.voipo.com/beta/upgrade_line should let you do it.

This did exactly what I needed it to do. Thanks!!

What I don't understand is why this is a link that I can't seem to find under my Beta tab. Is there a separate set of links (like the upgrade_line) that I'm missing out on?

**usa2k** · 09-21-2010 05:08 AM

These are what I have under beta:
BetaFAX 2nd Line SMS Controls Simul Ring Call Recording Mobile Scheduling Caller-ID Distinctive Ring

If you don't have them all, a ticket should fix that. Glad it worked!

When they get their new interface, I hope the menus are more consistent, and will show in the same order. The order currently switches around when I go from my primary number to my upgraded virtual number. The order stays the same within a number interface though.

**alanmeyer** · 09-21-2010 09:47 AM

*BetaFAX 2nd Line SMS Controls Simul Ring Call Recording Mobile Scheduling Caller-ID Distinctive Ring *

If you don't have them all, a ticket should fix that. Glad it worked!

When they get their new interface, I hope the menus are more consistent,
and will show in the same order. The order currently switches around when I go from my *primary* number to my *upgraded *virtual number.

Here's my Beta Tab. There's no "2nd Line" option for me. However, the direct link worked. I guess I need to open a ticket.

BTW (and not to throw this discussion off track, but...) uploading images to this forum is not easy. For some reason, my attempts to upload images all result in either "invalid file" or "upload error". And just to be clear, I met the requirements on image and file size per the upload dialogue box. In the end, I had to revert to using photobucket to share the images. Not a major problem, but not ideal.

Click this image to zoom: