Quote Originally Posted by VOIPoTim View Post
If it's happening frequently, then just contact support to work through it.

A periodic reboot is normal though. How long had it bee since it rebooted?

If the devices aren't rebooted periodically, they will reboot (typically weekly) to download the new provisioning file in case there are updates. We can't really push any changes to them without a reboot so it's important to have them reboot periodically to process changes.

A periodic reboot is also needed just to refresh the device. They will not stay on and work well indefinitely without a reboot.
Not sure if there's anyway to determine past reboot history. If there is tell me how and I'll look it up. Just checked and it's now been running for 08:21:07 which makes the reboot time when I was in the middle of my Skype call (a little after 10 am local time).

May I suggest that the periodic reboots to refresh the device be done in the middle of the night. Ideally, it'll be a control panel option as to when this should take place with the default being something like 3 am - I'd choose the middle of the night based on our family schedule.