Funny thing - I just came to the forums to post a message about something similar.

We just tried four calls to the same number that NEVER connected after over a minute, but we also fairly frequently have calls that don't appear to connect for 30 seconds to a full minute after dialing. My spouse is ready to throw Voipo out the window, and frankly I'm rapidly coming to the same conclusion.

She will make a call to a neighbor, and I'll overhear her say "This $)%I(#O^ phone isn't working again" (while still waiting for the distant phone to ring. Then, she'll immediately get a call back from the neighbor saying "I could hear you, (expletives and all), but you couldn't hear me." Needless to say, at that point she's ready to climb under the desk. Not good for the WAF.

We've submitted tickets on various occasions, and the response from support is that it's a problem in my router. I don't buy that explanation for two reasons: I've actually REPLACED the router for troubleshooting purposes, and it doesn't help. And, I have two other ATA's behind the same router (1 for Nextalarm.com for the alarm system, and one for Gizmo5, and these two ATA's work perfectly. I've actually been able to use the Gizmo phone at the same time that the Voipo phone is not working.)

The problems seem to be getting slowly and progressively worse over time, which also doesn't help with the WAF.

I suspect the time is rapidly approaching for me to start the search again for a VOIP provider that actually can deliver what they promise. I really don't relish the thought after over a year with Voipo, but I need a phone that Just Works (TM).

The Voipo concept is good. Unfortunately, I don't believe it's supported by carrier grade infrastructure that has adequate fault tolerance. So, something happens in the network, and it's not detected in time to make the problem invisible to the user, as it would be in POTS or other fault tolerant networks.

So, the individual user has to decide for him/herself if the level/quality of service is adequate for the task at hand, and I'm rapidly approaching the need to make that decision.

Gary