Why is the forums faster then a support ticket

[VOIPoTim]

We don't officially provide any support through the forums. It's meant for customer interaction and customer to customer discussion.

It sounds like you were able to get your questions answered through live chat?

Used the chat function now that they are on line to get my answer. Is support for tickets only during business hours?

This is correct. Like most phone companies, VOIPo does not offer 24/7 support. VOIPo support is available during business hours only. You can submit tickets while we're closed, but you won't receive a response until we reopen the next business day.

This applies to individual tickets and issues only. System-wide issues and system-wide outages are addressed 24/7.