Ougoing Toll Free Calls Counting

[VOIPoTim]

So is there any update on this, the counting of minutes to toll free numbers do they count or not?

The system is designed to count all usage (including TF) in the minute limits, but resellers are NOT charged for the toll-free minutes. This is by design and allows resellers to maximize profit.

This is standard in most cases even though some providers don't do it. As an example, if you call a toll-free number from your cell phone it still uses your minutes even though it's toll-free.

We have the suggestion for making this something the reseller can toggle on/off in our feedback list for consideration in future updates.

[GreenLantern]

I don't think we should worry so much about what cellular companies are doing. Voipo resellers don't compete against cellular.

Instead, we should look at what the major voip companies, like Vonage, are doing. They separate out Toll Free calls and do not count them towards minutes used.

I realize this may have been a "design" decision by Voipo, but I suggest it needs to be reconsidered. It doesn't maximize profit for resellers. It makes us uncompetitive in a significant area and makes our system look somewhat haphazard.

My own personal first choice would be to see TF calls simply separated out so they don't count against the minute usage limit. I believe the TF calls already have a distinct flag in the call logs, so they should be easy to separate out.

Another option would be an implementation that allows for a single dollar limit setting for an entire account, including any sub accounts (like virtual numbers, fax numbers and toll free numbers). This would allow resellers to bundle various types of numbers into a single service plan with a pooled usage limit. Right now, resellers have a disadvantage when selling addon virtual numbers, fax numbers and toll free numbers. We have to either build a separate bundle of minutes into the price, which makes us less competitive, or we must bill by the minute which requires a lot of hands on billing each month.

I'm eager to see improvements in these areas.

[VOIPoTim]

It's something we've added to our suggestion list to review for possible future development.

I don't think we should worry so much about what cellular companies are doing. Voipo resellers don't compete against cellular.


Instead, we should look at what the major voip companies, like Vonage, are doing. They separate out Toll Free calls and do not count them towards minutes used.

This is just our take and everyone has a different business model, but I strongly feel the real competition for VoIP companies is landline and cellular. That customer base is where 99% of the profit is for VoIP providers. It's definitely what's fueled our growth this year (we've quadrupled in staff and doubled in customers already this year).