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Thread: A Lil' Help Tim :-)

  1. #1
    Join Date
    Feb 2007
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    Default A Lil' Help Tim :-)

    Please take a gander at this ticket : ZGH-970415

    Thanks !!

  2. #2
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
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    Default Re: A Lil' Help Tim :-)

    and not to hijack this thread but Ticket ID: IPP-539627
    I have had this ticket open since xmas day and the only reply was they were moving it to level 2.

    Hope everything is ok there at VOIPo.

  3. #3
    Join Date
    Feb 2007
    Location
    Irvine CA
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    1,542,128,044

    Default Re: A Lil' Help Tim :-)

    Quote Originally Posted by Xponder1 View Post
    and not to hijack this thread but Ticket ID: IPP-539627
    I have had this ticket open since xmas day and the only reply was they were moving it to level 2.

    Hope everything is ok there at VOIPo.
    Edit: I see yours is actually in an "On Hold" status since it's more of a cosmetic issue. It'll be looked at but is on hold right now until things calm down a little. Usually with cosmetic/non-critical stuff we batch those up and take a day and go through them all at same time so the service-impacting ones are handled faster.

    If you want me to have someone look at it tomorrow, I can definitely do that though.


    Support's been a little slower than usual since the Cyber Monday sale due to the massive influx.

    If you take our best sales day in history, quadruple that $ amount and then add a 0 to the end, that's what we did on Cyber Monday.

    We're working on hiring and are trying to fill at least 10 full-time positions right now.

    Right now our average response times for non-critical stuff is 6-12 hours. Tier II can take a little longer since only handled by developers and not as many of them.
    Last edited by VOIPoTim; 12-29-2010 at 11:36 PM.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  4. #4
    Join Date
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    Default Re: A Lil' Help Tim :-)

    Quote Originally Posted by Montano View Post
    Please take a gander at this ticket : ZGH-970415

    Thanks !!
    Looks like you're all set now?
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  5. #5
    Join Date
    Jul 2007
    Location
    Irvine CA
    Posts
    519

    Default Re: A Lil' Help Tim :-)

    Quote Originally Posted by Xponder1 View Post
    and not to hijack this thread but Ticket ID: IPP-539627
    I have had this ticket open since xmas day and the only reply was they were moving it to level 2.

    Hope everything is ok there at VOIPo.
    This is a known issue and will be resolved in a future release.

  6. #6
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: A Lil' Help Tim :-)

    Thanks guys

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