Quote Originally Posted by stevech View Post
Please re-read. I'm asking why VoIPo does not/can not monitor VoIPo's registration servers. Not equipment at my location.

If a re-registration is overdue from a subscriber's ATA, way overdue, then send an email, SMS, or robo-call to the back-up number to warn that there may be (probably) no service.

OK. end of chatter.
My responses encompass things from both your post and the ticket where you were asking about it.

No matter how we look at it, the bottom line is that we don't offer monitoring for anything but our own network. It's not feasible for us to monitor things on the customer side or actions devices outside of our network for the reasons outlined before.

While I understand you may want us to monitor more, I'm sure that if you knew all the behind the scenes things things that would go into doing that, you'd understand that it'd not practical. From a technological to financial to support perspective, it's not realistic to monitor anything but our own network.

Even ISPs are not providing that level of monitoring to detect if a modem is offline and their modems are not behind customer provided routers that we have no information on.

We provide failover and the failover for situations where there is some kind of failure on the customer side or a call can't get through their router. The failover worked perfectly for you so our system is working as designed.