I have been researching voip services and would like to try VOIPO. However, I have not been able to get through to anyone on the live chat or the sales phone number to ask questions. I've tried 3 times over the last month and have waited as long as 30 minutes on hold. I sent an email after the first unsuccessful attempt and received a response saying my wait time was "unusual." I have always called during the posted business hours.

Has anyone else had this issue? If I order the service through their website, is this the kind of customer service I can expect?