Quote Originally Posted by GreenLantern View Post
That is frustrating.

Would be nice to have more system access or tools/training so resellers could self-diagnose things like this. That way we'd know for sure if there was a provisioning issue, or if it was just a local network/port/routing issue that we could fix ourselves.

Then, if it turns out to be a provisioning/system issue, it would be nice to have a reseller hotline of come kind.
I am in full agreement. It be nice to see the logs to see why numbers are having issues, it would cut down on calls and support costs for voipo.

Even if we cant get a hotline it be nice to have a section in the ticket system for resellers or a separate reseller ticket system. i am tired of responses saying they are going to pass it to the reseller queue. Give me access to put it in their queue myself and save the delay.