Feb 1 Launch: Toll-Free Numbers, Online Faxing, Virtual Numbers

[NY Tel Guy]

It seems like people don't really care about the amount of money that it was increased, but rather how they did it. I'd bet you'd be pretty well off if you didn't get in to the "Unfees" business like that and just told people how it was.

And I even posted that I didn't care what VT did, but that was because I'm dumb and didn't pay attention to how they were doing it. When my contract is up with them in June, I'll probably be looking this way assuming everything still looks good then.

Exactly - I hate being nickel and dimed. Tell me up front with reasonable assurance what it is going to cost and I'll be fine with it. That coupled with the "seat of the pants, we don't need no stinkin documentation" mentality makes me lose all faith in that company's ability to survive and in their overall business integrity.

[dswartz]

Agreed on all counts.

[fisamo]

Exactly - I hate being nickel and dimed. Tell me up front with reasonable assurance what it is going to cost and I'll be fine with it. That coupled with the "seat of the pants, we don't need no stinkin documentation" mentality makes me lose all faith in that company's ability to survive and in their overall business integrity.

I guess I'm too late to 'second' those comments, but I agree completely. Whether the goings on of late have been actions in bad faith, desperation moves to keep the lights on, a combination of the two, or something completely different, there's no sense of self-accountability there. Also, as mentioned on DSLR, the timing couldn't be worse...