Well, I think at the end of the day, it really just boils down to the fact that we're all people. There have been some good days and bad days, but it's all part of the process.
It's easy to hide behind things especially since we're service-based and not retail or anything where we have to have customers face-to-face. It's easy to put nice PR spins on things, hide debt when you're privately held, etc.
It's very easy to brush things off because let's be honest, what's the worst thing that can happen to a lot of companies short-term for ignoring things? Maybe some chargebacks? A gradual loss in revenue? Short-term nothing really happens. At the end of the day though, that's just like quicksand though and ultimately, the business will fail long-term.
I guarantee that we'll have our share of problems, outages, and issues. While I think we've pretty much always had a working dialtone with almost no actual service outages in BETA, you guys have seen some internal turmoil with staffing, etc. No matter what, all companies have problems and we're not immune. HostGator is not either.
I've got a "friend" Alex who provides support sometimes and makes status names under a fake name because it's not "proper" for the owner of a company to be involved with that portion of a business. It would look bad....
I'll admit I used to agree with that to an extent, but you should question it looking bad by who's rules... Once people just make the decision to move forward and do what they feel is the right thing and what would create the best possible outcome rather than worrying about things like that, that's where things really start to happen.
What's really so bad with people being genuine and involved? That's something I wonder about every day when I deal with a lot of companies. No, we can't be involved with everyone
My biz partner and I have more passive income coming in monthly than 90% of Americans make in a year (his from HostGator/investments, mine from online marketing and investments), but we're entrepreneurs at heart. We like to build, create and grow. We also don't like to lose. At the same time though, we're both very involved with what we do. If we were doing this just for the money, it'd be a little different. Yes, we intend to cash out long-term, but it's definitely not our motivation. For him it's HostGator...for me its VOIPo.
We're both building to be building...if we built something offering poor service, it's not going to meet our own expectations and really just kind of deflates the satisfaction in general and we let ourselves down.
Again, that's not to say that we won't have problems...because we will. I'm just saying it's all perspective and different people deal with those problems differently. In generally, I think most people in life try to do the best they can within their belief systems, perspective on morality and abilities.
That's what we try to do, and at the very least we're living up to our expectations and being true to what we want to do. It's not always going to the generally accepted path, but if compromise it, what do we really have going?
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