Steve, what is your isp bandwidth? VOIPo 2nd level support keeps telling me that 760k RR is not wide enough for their service, and blame bandwidth for incoming calls failing over (In my case, it is not all incoming numbers, seems to be certain ones, and heals without resetting the modem). I've never had incoming call problems with 3 other VOIP services and 3 other types of modems: Time Warner Digital, Vonage and Lingo. All running on exactly the same roadrunner lite service. I also never had problems dialing out (dead after dialing or fast busy and no connect) except with VOIPo.