Anyone know: My incoming calls go to my fail-over number

[wevowva]

Steve, what is your isp bandwidth? VOIPo 2nd level support keeps telling me that 760k RR is not wide enough for their service, and blame bandwidth for incoming calls failing over (In my case, it is not all incoming numbers, seems to be certain ones, and heals without resetting the modem). I've never had incoming call problems with 3 other VOIP services and 3 other types of modems: Time Warner Digital, Vonage and Lingo. All running on exactly the same roadrunner lite service. I also never had problems dialing out (dead after dialing or fast busy and no connect) except with VOIPo.

[VOIPoTim]

Steve, what is your isp bandwidth? VOIPo 2nd level support keeps telling me that 760k RR is not wide enough for their service, and blame bandwidth for incoming calls failing over (In my case, it is not all incoming numbers, seems to be certain ones, and heals without resetting the modem). I've never had incoming call problems with 3 other VOIP services and 3 other types of modems: Time Warner Digital, Vonage and Lingo. All running on exactly the same roadrunner lite service. I also never had problems dialing out (dead after dialing or fast busy and no connect) except with VOIPo.

Do you have ports 5004-65000 UDP forwarded to the adapter in your router? Doing that will almost always solve dead air issues because it's just a situation where the audio streams can't get through to you. They use random ports so that's why it would be sporadic.

[wevowva]

...Do you have ports 5004-65000 UDP forwarded to the adapter in your router?

My Grandstream VOIP modem is upstream of everything including my router, i.e. connected first to Road Runner modem. I still get dropped dial-out and have bad choppiness on inbound stream like I never had with other providers.

I suspect the Grandstream modem has issues, and can't assemble bits as accurately/fast as my other modems did. Any suggestions, because I really want to stay with VOIPo!

[voipinit]

Have you ever tested your actual upload and download speeds? ISP's advertise "up to" speeds which means you will rarely get advertised speed. I am sure your download speed of 760K is fine, but what is your upload rate? If it is a bandwidth issue (and it sounds like it is), you may ask VOIPo to change your default CODEC to one that uses less bandwidth (assuming VOIPo supports that).

[wevowva]

what is your upload rate?

averages 275k. My rates are consistently solid, up and down (love cable ) I concede that as bandwidth constricts, it has the potential to choke off the incoming stream, causing breakup in my ear. But I've never had the level of breakup/choppy with the exact same Internet set-up and 3 different providers... they all did fine with 760/280 and never had the breakup I get with VOIPo now while trying to download even a little from the Internet while simultaneously on the phone.

If it is a bandwidth issue (and it sounds like it is), you may ask VOIPo to change your default CODEC to one that uses less bandwidth (assuming VOIPo supports that).

Unless the tech I have spoken to doesn't know the deal, VOIPo only runs a very uncompressed stream, unlike many other providers that squash theirs more. However, I've measured both VOIPo's and Vonage's bandwidth consumption against the whole pipe, and they are almost identical. Anybody have experience trying to run VOIPo on RoadRunner Lite?

[VOIPoTim]

averages 275k. My rates are consistently solid, up and down (love cable ) I concede that as bandwidth constricts, it has the potential to choke off the incoming stream, causing breakup in my ear. But I've never had the level of breakup/choppy with the exact same Internet set-up and 3 different providers... they all did fine with 760/280 and never had the breakup I get with VOIPo now while trying to download even a little from the Internet while simultaneously on the phone.

Unless the tech I have spoken to doesn't know the deal, VOIPo only runs a very uncompressed stream, unlike many other providers that squash theirs more. However, I've measured both VOIPo's and Vonage's bandwidth consumption against the whole pipe, and they are almost identical. Anybody have experience trying to run VOIPo on RoadRunner Lite?

That could be the issue then. If it's directly connected, there's really nothing else that could go wrong.

You're right in the assumption that we only use uncompressed codecs which produces the highest quality audio, but isn't good for low bandwidth situations.

Vonage and some other providers use compressed codecs (because it uses less bandwidth for them too which saves them money) which could be why you didn't have an issue.

[stevech]

Have you ever tested your actual upload and download speeds? ISP's advertise "up to" speeds which means you will rarely get advertised speed. I am sure your download speed of 760K is fine, but what is your upload rate? If it is a bandwidth issue (and it sounds like it is), you may ask VOIPo to change your default CODEC to one that uses less bandwidth (assuming VOIPo supports that).

Speedtest.net for 2 years shows 20Mbps down and 1Mbps up. No QoS issues.

[stevech]

duped in err