Service Hours

[VOIPoTim]

We do have phone and chat assistance for basic issues, but those mediums will often involve a much longer wait time than just e-mailing or opening a ticket especially around the end of the day when call volumes are high with everyone rushing to call before closing.

Our average hold time today is just over 4 minutes.

Today's Stats:

Average Hold: 4 Minutes
Shortest Hold: 32% Of Calls Answered Within 30 Seconds
Longest Hold: 3.7% Of Calls Answered Between 30-60 Minutes

If you have issues getting through via phone or chat would prefer not to wait on hold, I'd recommending trying a ticket.

Ticket responses are generally fast (right now there are only 3 tickets open and several times today it's been 0).