Quote Originally Posted by stevech View Post
Re We proactively monitor our entire network and have very sophisticated monitoring and alerting so that we can resolve system-wide issues and outages 24/7/365.

I wish this monitoring included customers' ATAs that fail to register, then VoIPo elects to move incoming calls to the fail-over number. But outgoing calls still work. So customer doesn't know there's a problem.
This has been debated to death in multiple threads. We only monitor system-wide issues on our network and systems.

We do not offer monitoring of individual customer devices or customer networks.