Device not registered

[VOIPoTim]

Please consider:
The ATA is YOUR equipment.
Your server/network equipment elects to invoke fail-over for incoming calls due to some problem with your ATA communicating with your servers. My gripe is that I cannot know the fail-over was invoked because VoIPo does not inform the customer by email or SMS or a robo-call that this has happened. But moreover, VoIPo is imprudently declining responsibility.

While we do own the adapter, it's in your possession and connected to your network. We do not monitor customer equipment or intend to monitor customer equipment. Residential VoIP providers do not monitor anything beyond their own networks. Again, this has been debated over and over in multiple threads and we're not going to continue debating it. We do not monitor customer equipment, customer networks or anything in the customer's possession. We only monitor our network.

Failover has nothing to do with whether a device is registered or not. It kicks in when our packets can't get through to the adapter. If it's not registered, obviously that would be the case and it would kick in. If your device is not saying it lost its registration when you pick up the handset then it's likely still registered but your router is not letting the traffic through which is why this is happening. Many routers have this issue periodically and a reboot resets the NAT table and allows things through again.

Bottom line...ou seem to be having an extraordinary amount of problems and have stated that you've already worked with support and they were unable to resolve your issues. If support has worked with you multiple times and you still have issues, you will continue to have those issues.

VoIP is highly dependent upon a customer's network setup, ISP and router and not all combinations work well with all providers..

There is no need to continue to experience problems. We recommend finding an alternative service provider at this time since you appear to be in the 1% of our customer base that has chronic issues.

We also do not offer monitoring of customer devices and based on the fact that you've posted it many many many times, it seems like that is a deal-breaker for you and our service does not offer a feature that sounds like a deal breaker for you.

While we hate to lose a customer, we don't want you to experience chronic service issues and use a service that does not provide the features that are important to you. Another provider may be able to better accommodate you.