whoa, all of my customer lines just went down

[genxweb]

IT is not there end as My account works on my pc. I remove my settings and put his and call is busy. I know to verify each account before contacting support as they always blame the user and 9 out of 10 times it is the user. But I get a busy as well trying to call out on his account. On a system that I know works with the service as I use it with my office number that is part of your system.

This is still a issue.

His devices are successfully registered so is my softphone. I like to see the logs on your side to help him as support was not helpful.

[VOIPoTim]

IT is not there end as My account works on my pc. I remove my settings and put his and call is busy. I know to verify each account before contacting support as they always blame the user and 9 out of 10 times it is the user. But I get a busy as well trying to call out on his account. On a system that I know works with the service as I use it with my office number that is part of your system.

This is still a issue.

His devices are successfully registered so is my softphone. I like to see the logs on your side to help him as support was not helpful.

I misread your original post stating and only tested incoming.

I had someone take a look at outgoing and they said this account was just over it's session (simultaneous call) limit and the system still thought it had calls going because calls from earlier did not hang up/end properly. All accounts are limited to 2 outgoing calls at a time by default.

So it was not a system-wide issue but was just that this account still showed calls in progress so it wouldn't allow additional calls until those "hung up".

This could be because of the morning issues if they were in a call and the hangup signal did not get received so even though the calls ended they never ended in our system.

They cleared those out for this account and it's all set now.

[GreenLantern]

Hi Tim. The 2 outbound calls limit is something I wasn't aware of until now. I thought we could have unlimited connections?

How do I go about getting that limit removed from my accounts?

Those of us who sell by the minute like to encourage simultaneous usage, and it is one of the big selling points of SIP.

Thanks.

[VOIPoTim]

Hi Tim. The 2 outbound calls limit is something I wasn't aware of until now. I thought we could have unlimited connections?

How do I go about getting that limit removed from my accounts?

Those of us who sell by the minute like to encourage simultaneous usage, and it is one of the big selling points of SIP.

Thanks.

You can connect unlimited times (just use the SIP info multiple times).

This is just a limit on the simultaneous calls. We can't do unlimited (too much potential for fraud and bad stuff to happen), but we can gradually increase the limit on a per account basis as usage increases. You would just contact reseller@voipo.com with your requests.