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Thread: Can't Get Grandstream GXP1400 to Authenticate

  1. #1
    Join Date
    Feb 2012
    Posts
    14

    Default Can't Get Grandstream GXP1400 to Authenticate

    I can't get my new Grandstream GXP1400 to authenticate on the network. Anyone have a Grandstream phone tell me what fields they filled in for the SIP account to get it to work with Voipo? I've tried various combinations without any luck.

    Also, which codecs should be on and off?

    Any other suggestions to make this work?

    Thanks

    DavidScreen Shot 2013-09-20 at 6.32.06 AM.jpg

  2. #2
    Join Date
    Oct 2011
    Posts
    15

    Default Re: Can't Get Grandstream GXP1400 to Authenticate

    Quote Originally Posted by ddodell View Post
    I can't get my new Grandstream GXP1400 to authenticate on the network. Anyone have a Grandstream phone tell me what fields they filled in for the SIP account to get it to work with Voipo? I've tried various combinations without any luck.

    Also, which codecs should be on and off?

    Any other suggestions to make this work?

    Thanks

    DavidScreen Shot 2013-09-20 at 6.32.06 AM.jpg
    All I did was copy and paste the config fields from the Grandstream HT502 that came with the account and it works fine. Make sure all the fields on every page match up and it will work like a charm.

  3. #3
    Join Date
    Feb 2012
    Posts
    14

    Default Re: Can't Get Grandstream GXP1400 to Authenticate

    Quote Originally Posted by gtvp View Post
    All I did was copy and paste the config fields from the Grandstream HT502 that came with the account and it works fine. Make sure all the fields on every page match up and it will work like a charm.

    I'd be happy to try that, except I can get into the admin portion of my HT502 to see what the information is. Voipo has only supplied me the basic password which displays the status, if I try to go into advanced settings, the password doesn't
    work so I have no way to look at the config fields.

    Suggestions?

  4. #4
    Join Date
    Feb 2009
    Location
    Houston suburb
    Posts
    253

    Default Re: Can't Get Grandstream GXP1400 to Authenticate

    I don't know anything about this device, but I would try:

    SIP SERVER: sip.voipwelcome.com
    SIP USER ID: your phone number
    AUTHENTICATE ID: your BYOD password
    AUTHENTICATE PASSWORD: your BYOD password

    Leave the other fields blank. It may be that your BYOD password is locked out due to your tinkering. I would disable BYOD in vPanel, and then re-enable to have it regenerate another BYOD password.

  5. #5
    Join Date
    Feb 2012
    Posts
    14

    Default Re: Can't Get Grandstream GXP1400 to Authenticate

    Quote Originally Posted by tritch View Post
    I don't know anything about this device, but I would try:

    SIP SERVER: sip.voipwelcome.com
    SIP USER ID: your phone number
    AUTHENTICATE ID: your BYOD password
    AUTHENTICATE PASSWORD: your BYOD password

    Leave the other fields blank. It may be that your BYOD password is locked out due to your tinkering. I would disable BYOD in vPanel, and then re-enable to have it regenerate another BYOD password.
    That did it ... stupid me thought the BYOD password was the same as the account password ... good now ...

    So I've set everything to the PCMU codec ... any better suggestions?
    Last edited by ddodell; 09-20-2013 at 10:33 PM.

  6. #6
    Join Date
    Feb 2009
    Location
    Houston suburb
    Posts
    253

    Default Re: Can't Get Grandstream GXP1400 to Authenticate

    Quote Originally Posted by ddodell View Post
    There is no BYOD password ... it is your account password and do not regenerate by disabling or re-enabiling the setting.
    Huh?? Account password?? You can't use your own device without a BYOD password that's why it's not working for you.

    https://secure.voipo.com/preferences/softphone

  7. #7
    Join Date
    Feb 2012
    Posts
    14

    Default Re: Can't Get Grandstream GXP1400 to Authenticate

    Quote Originally Posted by tritch View Post
    Huh?? Account password?? You can't use your own device without a BYOD password that's why it's not working for you.

    https://secure.voipo.com/preferences/softphone
    Yes, after your original post I realized you were correct and everything is now working .... thank you.

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