Resellers: Testing Michigan Datacenter

**GreenLantern** · 08-12-2014 04:02 PM

Michigan data center (SIP7) was toast today. Just illustrates how important it is to have more than one data center.

I would really like to see a 3rd or even a 4th regional server... such as North, South, East and West.

Also, if resellers could map their own domains, we could quickly change DNS in the event of an outage... so our customers could be moved to another server all at once... then moved back to their regional server after the outage. Or voipo could do that on their end.

**chevyman** · 08-24-2015 02:20 PM

So sip7 doesn't go to Michigan any more?

**GreenLantern** · 08-25-2015 08:30 AM

No, it is being retired.

**VOIPoTim** · 08-25-2015 11:30 AM

Originally Posted by chevyman

So sip7 doesn't go to Michigan any more?

Correct. We had too many outages and issues with it so we redirected it back to Dallas. It did not prove to be as stable as our Dallas facility.

**racerdude** · 08-28-2015 09:17 AM

When can we expect to see the new West Coast server you mentioned previously?

**VOIPoTim** · 08-29-2015 12:55 PM

Originally Posted by racerdude

When can we expect to see the new West Coast server you mentioned previously?

No ETA at this time. In the testing we've done, we've not found anything as stable as our Dallas setup.

**racerdude** · 08-31-2015 07:07 PM

If you've eliminated the Michigan server that means you have all your eggs in one basket in Dallas. Don't you want to have redundancy at multiple sites in case Dallas goes down?

**VOIPoTim** · 08-31-2015 10:45 PM

Originally Posted by racerdude

If you've eliminated the Michigan server that means you have all your eggs in one basket in Dallas. Don't you want to have redundancy at multiple sites in case Dallas goes down?

Not quite. We're already in 3 different physical facilities in Dallas...our datacenter partner Softlayer (owned by IBM) has multiple physical datacenters there an we use a mix of them for redundancy.

Here's some more info:

http://www.softlayer.com/data-centers

http://www.softlayer.com/network

One of the nice things that makes it perform so well for us is that they have direct peering with almost all the major consumer ISPs that our customers use for more direct connections vs routing through multiple backbone providers in addition to pretty robust connectivity. They also have very solid private networks (isolated from the public) that connect the DCs for us to do backups and behind the scenes stuff on either the public network or the completely different private network for security, redundancy, etc. Dallas is also central and has pretty solid connectivity to the entire country.

We're still open to adding more options in the future (Softlayer is definitely not cheap...we pay them 5 figures monthly) so it's definitely a possibility. We just haven't had good experiences with trials with other providers.

**GreenLantern** · 09-01-2015 11:10 AM

well, I hate to point this out, but service at the TX server went down this morning.

my customers who were still on MI server were not affected and worked great.

**chpalmer** · 09-01-2015 05:50 PM

Both sip.voipwelcome.com and sip7.voipwelcome.com resolve to a Dallas location now. Were your people using an IP address directly? Otherwise...

Tracing route to sip.voipwelcome.com [67.228.182.2]

Tracing route to sip7.voipwelcome.com [67.228.182.2]

9 56 ms 52 ms 55 ms po2.fcr04.sr05.dal01.networklayer.com [66.228.118.218]
10 52 ms 53 ms 54 ms 67.228.182.2-static.reverse.softlayer.com [67.228.182.2]