Porting Procedure

[genxweb]

I can tell you it is hit or miss with porting some tiems you get updates some times you got to ask, some times you create account they send you a email and never process the port, some times they never contact you and when you ask for a update they tell you they could not read the doc or something was missing.

I have 4 ports that are currently in limbo and 4 clients really upset. Each port I get I review the docs before sending and make sure to have a copy of the loa and recent bill.

If they said that you did not send it I usually use the ticket number from the port and email support with the files.

The port tickets should remain open and have a status update at lest weekly so we can track them.

[cbwahls]

I went ahead and sent all the LOA's and invoices again. Got a reply that they had been forwarded to the porting department (and a new ticket opened).