You have our cloud service which is a forwarding only service. It just forwards all calls onto another number so it's designed for you to rely on the features provided by the destination number.

Since it's a forwarding only service, it uses a different infrastructure and has a different feature set. For the services that do have more features, the numbers are handed off to an additional set of "feature servers" which handle the features.

We are considering adding some of the features we offer on our core services to the cloud service later on, but it's not an easy task due to the nature of that service being forwarding so I can't make any promises.