Quote Originally Posted by tritch View Post
The long delay is likely being caused by your dial plan within the Obi ATA. The ATA "thinks" you are trying to dial a regular 11 digit number 1-23X-XXX-XXXX before it times out. You can fix this issue by either modifying your dial plan (123S0 = dial 123 immediately or <S3:123> = dial 123 if no digits entered for 3 seconds) or you can simply press the # key after dialing 123.
Excellent, dialing 123# brings up voicemail immediately. Could you explain how to modify my dial plan? Is this the location I want to change, Service Providers -> ITSP Profile A -> General -> DigitMap: & if so do I just add 123S0 to the end of the data field? Thanks.