Voice Mail System

[VOIPoTim]

Please open a ticket with specific examples/as much detail as possible and our guys will look into it. Please be specific with examples.

[jungletech]

Here is the ticket number:
[#XWD-283780]: Voicemail Stutter

Sometimes its better and other times it’s a lot worse. I have tried calling the VM system from my SIP line, a landline and my cell phone. The result is the same. Audio cuts in and out. The stutter in the incoming ring (their side not my side) happens all the time, including off landline phones. It makes it sound like a bad cell connection. While in a call service is great, with good voice quality (minor hiccups but I expect that). Only VM and the ring incoming callers hear.

Thanks

[jungletech]

I should also note that the email VM attachments have no problems. Audio is clear. It seems to be recording data fine, just the prompts.

For specific examples I can cite a bunch of test calls I have done from various phone numbers, both land line and cell however I would prefer not to post specific phone numbers on an open forum, but rather in my ticket, some of which have already been discussed. I can also call the VM system from my SIP line(s) and have the same results.

[wingsohot]

I've been having the same issues with choppy calls when I log into vm. When I call my number and wait for vm to kick in, it sounds fine. Only choppy when I log into vm.