Mobile Softphone App on both iOS and Android available!

[VOIPoTim]

Hello Ansextra, I am using iOS version (1.3.5 build 4B5C7) downloaded via the link provided in the beta page. May be settings are different if you are sung Android version. If you are using iOS, I am wondering from where you got a different build?

Hi Tim, I will open a ticket with after doing more tests. Thank you!

Ok. The more specific you can be with samples, the better. If you can do a call then open a ticket with the details of it or even better would be the Call ID from the Call History online in vPanel then we should be able to pull that specific call up and see the actual logs/flow of the call and why the drop happened since it'd be a full log of everything that happened with the call.

[Ansextra]

Hello Ansextra, I am using iOS version (1.3.5 build 4B5C7) downloaded via the link provided in the beta page. May be settings are different if you are sung Android version. If you are using iOS, I am wondering from where you got a different build?

Hi Tim, I will open a ticket with after doing more tests. Thank you!

Hi Jacob. I am using Android. That would most likely explain the difference.

[VOIPoTim]

I've been using CSipSimple with good results for quite some time now. Works fine on WiFi... some issues on cell data connection due to the bandwidth requirements of the G.711 codec. What are chances of you folks supporting G.729 or GSM codecs with the new app to reduce bandwidth requirements over cell data?

Thanks!

Dan

We are working on adding some lower bandwidth codecs to it. The software supports it but we need to make a few changes on our network to handle it and basically setup an intermediary server to "transcode" the media for the calls to the other codecs since they're not natively supported on our network. It's definitely in the works though.

[osetiya]

Hi, I just try

[Ansextra]

Just wondering if there is any progress being made on the SMS feature that was discussed when Cloud Softphone first became available to VOIPO?

[VOIPoTim]

Just wondering if there is any progress being made on the SMS feature that was discussed when Cloud Softphone first became available to VOIPO?

It's on our list of future development possibilities, but it's not something that we've actively been working on.

[Ansextra]

Ok thanks.

[VOIPoDanielC]

Hello everyone,

Instead of submitting tickets to support@voipo.com, please use the link inside the Mobile Softphone page, "Click here to enter a ticket for this application." This will enter a ticket directly with us.

When entering a ticket about dropped calls, please be sure to include all available information, including the CallID which can be found in your call history section.

Best regards,
Daniel C
Tier III Support & Development
VOIPo.com

[tritch]

A couple of issues concerning Android smartphone…..not iOS phones:

First, it seems Acrobits is using “push notifications for incoming calls” using the Google cloud messaging service to wake up/open the app after it is closed in order save battery power. It’s great feature, but there’s no way to disable this feature within the app itself. Apparently, since the app is automatically “provisioned” for Voipo, the setting is not available to the end user. The result is the smartphone rings for all incoming calls regardless of whether the app is open or closed. There’s no way to stop incoming calls from ringing the smartphone unless you uninstall the app.

Second, once you uninstall the app, the Acrobits SIPIS server which is being used to communicate to the Google cloud messaging service stays registered. It keeps re-registering at periodic intervals by looking at vPanel’s connected devices. It’s stuck and you can’t seem to get rid of it. I haven’t tried to completely disable BYOD to get rid of it, but I shouldn’t have to do this.

Otherwise, the call quality seems good using Verizon’s LTE service as the data transport. No dropped calls after several tests.

I submitted these bugs via the provided link, but not sure it went through. When I clicked the submit button, I got "Exception Caught: SOAP-ERROR"

[myvoip07]

A couple of issues concerning Android smartphone…..not iOS phones:

First, it seems Acrobits is using “push notifications for incoming calls” using the Google cloud messaging service to wake up/open the app after it is closed in order save battery power. It’s great feature, but there’s no way to disable this feature within the app itself. Apparently, since the app is automatically “provisioned” for Voipo, the setting is not available to the end user. The result is the smartphone rings for all incoming calls regardless of whether the app is open or closed. There’s no way to stop incoming calls from ringing the smartphone unless you uninstall the app.

Second, once you uninstall the app, the Acrobits SIPIS server which is being used to communicate to the Google cloud messaging service stays registered. It keeps re-registering at periodic intervals by looking at vPanel’s connected devices. It’s stuck and you can’t seem to get rid of it. I haven’t tried to completely disable BYOD to get rid of it, but I shouldn’t have to do this.

I have noticed the above issues on iOS devices also. It would be nice to have a option to disable Mobile softphone App when not required so all calls can ring 1st on phone connected to VoiPo adapter rather then softphone.
I also have Bria installed on iPhone and it once the App is closed and the registration time expires it doesn't stays registered. We would like to have something similar with VoiPo apps. I know Bria is a paid app but just wanted to share my experience and comparision.