PBX / Call Monitoring - New Feature

[VOIPoBrandon]

Hello,

We've implemented a new feature (Call Monitoring) to allow for you to listen in on active calls within your PBX.

Some examples this could be used for are: Training, Quality Assurance, etc.

You can utilize this feature by dialing:

*HEAR(4327)

Followed by an optional [SIP - EXTENSION], i.e. *4327 - would randomly select next call, or *43272000 - would listen to the active call extension 2000 is currently on.

When you are in monitoring mode you have the following options available to you:

Dial 1 to speak with the callee
Dial 2 to speak with the caller
Dial 3 to engage a three way call with the two parties
Dial 0 to revert to muted
Dial * to select next call

Please test and feel free to reply with any feedback, thanks!

[uf_shane]

This is awesome Brandon!!!

[GreenLantern]

Awesome.

Just for clarification, does this mean that sometimes the pbx extension is the caller, and sometimes the callee?

Or is the pbx extension always considered the callee? (This would be preferable for consistency.)

[VOIPoBrandon]

Apologies for the delayed response, to answer your question it will always be the PBX extension in which you wish to monitor.