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Thread: Calls in history from strange numbers to strange numbers

  1. #1

    Default Calls in history from strange numbers to strange numbers

    So I was looking at my history logs just now and noticed the following:

    Wednesday
    From: 2028005504 To: 3034813615 06:11 pm 1

    Tuesday
    From: 6032962367 To: 8582795585 05:12 pm 1

    None of those numbers are ours. There was a call from 6032962367 today but it correctly shows as going to: Our Home Phone - Voipo

    Does this mean that someone is using our voipo account to call other folks or just that the history is messed up?

    Thanks!

  2. #2
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Calls in history from strange numbers to strange numbers

    Please open a ticket by e-mailing support@voipo.com and a technician can take a look for you and help you further.

    Quote Originally Posted by SomeWhoCallMeTim View Post
    So I was looking at my history logs just now and noticed the following:

    Wednesday
    From: 2028005504 To: 3034813615 06:11 pm 1

    Tuesday
    From: 6032962367 To: 8582795585 05:12 pm 1

    None of those numbers are ours. There was a call from 6032962367 today but it correctly shows as going to: Our Home Phone - Voipo

    Does this mean that someone is using our voipo account to call other folks or just that the history is messed up?

    Thanks!
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  3. #3

    Default Re: Calls in history from strange numbers to strange numbers

    Done!

    Thanks.

  4. #4

    Default Re: Calls in history from strange numbers to strange numbers

    I am curious about the resolution of this issue, as I am seeing it too. Neither number shown in the history listing is mine. So far it has only happened to political calls from questionable sources.

  5. #5

    Default Re: Calls in history from strange numbers to strange numbers

    Here is what I heard from VOIPO Support. The explanation was good enough for me and I haven't seen the issue since then.




    >
    > I understand, it's possible that certain types of calls, usually from
    > telemarketers or similar agencies, use an intermediary service to route
    > these calls. This sometimes can involve two separate numbers to route the
    > call to the destination number; the source number and the forwarding
    > service's number used. When this type of call hits our call details system,
    > it can register the call unusually and display how the call is perceived in
    > Call History. Although this is not a common occurrence, it has been known
    > to take place on occasion.
    >
    > As we investigate deeper, we can see in the SIP logs that the call was
    > purposely made to your VOIPo number and reaches your location. Usually if
    > it's an instance where someone else is attempting to utilize your service,
    > we can see that information in our call traces.
    >
    > Do let us know if there are any further concerns we can address for you.
    >
    > Kind regards
    >

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