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Thread: Grandstream GXP-2000 Setup Help

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  1. #1
    Join Date
    Oct 2014
    Posts
    2

    Default Grandstream GXP-2000 Setup Help

    I recently paid for the VOIPo service. They sent my adapter and I plugged it into my router, went to Softphone/BYOD tab, enabled Softphone.

    I then put the credentials into Account 1 of my Grandstream Device Configuration portal, but I can't figure out how to get it to register correctly.

    Under Status Tab:
    Registered: Account 1 Not Registered
    Account 2 Not Registered
    Account 3 Not Registered
    Account 4 Not Registered

    Under Account 1 Tab:
    Account Name: VOIPo (e.g., MyCompany)
    SIP Server: sip.voipwelcome.com (e.g., sip.mycompany.com, or IP address)
    Outbound Proxy: (e.g., proxy.myprovider.com, or IP address)
    SIP User ID: 9197415016 (the user part of an SIP address)
    Authenticate ID: 9197415016 (can be same or different from SIP UserID)
    Authenticate Password: *Entered correctly but I'm not displaying it.* (not displayed for security protection)

    SIP Registration is marked YES

    Any help would be greatly appreciated and I have a lot more info that I can share, but I'm not sure what's relevant.
    Thanks in advance!

  2. #2
    Join Date
    Feb 2007
    Location
    Kitsap County, WA.
    Posts
    734

    Default Re: Grandstream GXP-2000 Setup Help

    Account Name: VOIPo (e.g., MyCompany)
    SIP Server: sip.voipwelcome.com or sip7.voipwelcome.com whichever works better for you.
    Outbound Proxy: (Blank unless you use one. Siprox is one such. Some devices will proxy SIP for you. Most likely blank)
    SIP User ID: 9197415016 (Your Phone Number)
    Authenticate ID: 9197415016 (Try your phone number or leave blank whichever works)
    Authenticate Password: (ok)
    I Void Warranties.

  3. #3
    Join Date
    Oct 2014
    Posts
    2

    Default Re: Grandstream GXP-2000 Setup Help

    Thanks so much. I'm not sure which part fixed it, but I switched to sip7.voipwelcome.com and I removed the Authenticate ID and now it works.

  4. #4
    Join Date
    Jul 2010
    Posts
    180

    Default Re: Grandstream GXP-2000 Setup Help

    Quote Originally Posted by mdbrow10 View Post
    Thanks so much. I'm not sure which part fixed it, but I switched to sip7.voipwelcome.com and I removed the Authenticate ID and now it works.
    the no proxy did it. all you need is these settings:

    SIP Server : sip.voipwelcome.com
    SIP User ID : phone number
    SIP Authentication ID : phone number
    SIP Authentication Password : password
    Voice Mail UserID : 123

    Also if you don't want to get phantom calls use a different port other than 5060 & 5061

  5. #5
    Join Date
    Feb 2007
    Location
    Kitsap County, WA.
    Posts
    734

    Default Re: Grandstream GXP-2000 Setup Help

    Also if you don't want to get phantom calls use a different port other than 5060 & 5061
    Or use a real firewall on your network that you can block everyone else except Voipo out.
    I Void Warranties.

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