Question about bad routes and "route treatments"

[GreenLantern]

Hi Tim,

I am sending you a list of support tickets, where a route treatment was required.

Thanks for looking into this!

[VOIPoTim]

Hi Tim,

I am sending you a list of support tickets, where a route treatment was required.

Thanks for looking into this!

Ok sounds good. If we can narrow it down to a specific carrier, we could remove them from routing.

[VOIPoTim]

Ok sounds good. If we can narrow it down to a specific carrier, we could remove them from routing.

Thanks to the samples a few of you e-mailed, we did narrow it down some. It looks like the bulk of the reported failed calls were going to a specific carrier so we've removed that carrier completely from our mix (we use a few dozen of them) for the time being until we review it further.

There will always be some re-routing required occasionally with VoIP due to the nature of the technology, but in this case it does look like there was an abnormally high failure rate with that particular carrier so hopefully removing them resolves this for those of you that were having issues.

[Ansextra]

Thank you Tim.

Hopefully this fixes the problem (although I don't expect 100% results).

I appreciate your looking into this.

[GreenLantern]

Outstanding!

We'll be sure to report any further issues, but hopefully this will eliminate the majority of outbound routing problems.

Thanks!

[GreenLantern]

Lately, I've had some tickets resolved by voipo setting up a "packet filter" on the user's account.

That's a new one, but it seems to have worked for the few accounts that were affected.

Might be something to ask about if you are troubleshooting with voipo support.