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Thread: Questions After Sign-Up

  1. #1
    Join Date
    Mar 2015

    Default Questions After Sign-Up

    So I signed up today for your service. Some questions for a newbie:

    1. Why are you starting my first month now when after sign up it is going to take 5-10 business days for my device to arrive. Would it not make sense to start service when the device is hooked up the first time since I can't use until that time?

    2. I ported my number which will take 10-15 business days. Why assign me a temporary number which I can't use since I don't have your device? Yes, I can still use my current phone number which is being ported, but I am being billed by another company for that since the number is not associated with you yet.

    3. I used a code which was suppose to give me a free additional month on top of my subscription I was purchasing. When checking out it accepted the code. So I should have received 25 months. However, it only has me listed for 24 months.


  2. #2
    Join Date
    Feb 2007
    Irvine CA

    Default Re: Questions After Sign-Up


    Please contact support at and we'll be happy to review your account and any promotions.

    E-mail support is available 24/7 so you'll get a response today.
    Timothy Dick

    Interact with VOIPo: Twitter, Facebook


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