Outbound Calls - 1 ring, then dead air - Wife ready to kill me.....

**Razzy** · 12-04-2014 06:04 PM

I realize this is an old thread but I don't give a crap. I have the same issue for a while and nothing is fixed yet. Anyone else having this issue??

**VOIPoTim** · 12-04-2014 10:17 PM

Originally Posted by Razzy

I realize this is an old thread but I don't give a crap. I have the same issue for a while and nothing is fixed yet. Anyone else having this issue??

Contact us at support@voipo.com and we'll be able to help you. If it rings then goes to dead air, the most likely issue is that the audio stream is being blocked by your router/modem. Support can help you setup port forwarding on your router to always allow our traffic through to the VOIPO device and that'll likely resolve your issue.

**Razzy** · 12-05-2014 11:31 AM

Originally Posted by VOIPoTim

Contact us at support@voipo.com and we'll be able to help you. If it rings then goes to dead air, the most likely issue is that the audio stream is being blocked by your router/modem. Support can help you setup port forwarding on your router to always allow our traffic through to the VOIPO device and that'll likely resolve your issue.

I've been in contact with support for a long while. So far, nothing is helping. I already did UDP port forwarding range 5004-65000 to 192.168.222.179 which is grandstream box internal IP. I left it alone until we fix the issue. Still the same issue. Most of the time, the outgoing calls dialed out no problem and I can stay on for HOURS without being disconnected. But some certain number will not dial out at all that I had to use my cell to call. If I use a different number while cannot dial that certain number, it will dial out no problem. It rings once, then nothing. Sometimes the party would tell/ask me if I called them earlier because they answered and it was dead air.

**Razzy** · 12-05-2014 11:32 AM

I've been in contact with support for a long while. So far, nothing is helping. I already did UDP port forwarding range 5004-65000 to 192.168.222.179 which is grandstream box internal IP. I left it alone until we fix the issue. Still the same issue. Most of the time, the outgoing calls dialed out no problem and I can stay on for HOURS without being disconnected. But some certain number will not dial out at all that I had to use my cell to call. If I use a different number while cannot dial that certain number, it will dial out no problem. It rings once, then nothing. Sometimes the party would tell/ask me if I called them earlier because they answered and it was dead air.

**Razzy** · 12-05-2014 11:35 AM

I also went through three different routers. All with same issue. My current router is an OpenWRT version.

**Razzy** · 12-05-2014 11:41 AM

Although they emailed me last night/this morning, that they did changes to my account and let's see how it works now. I'll post back if I still have issues.

**tttony** · 12-08-2014 09:33 AM

Originally Posted by Razzy

Although they emailed me last night/this morning, that they did changes to my account and let's see how it works now. I'll post back if I still have issues.

I'm not sure it will help or not, but for me it came down to hardware. After a year or so of agony with "support", I replaced the ATA...something that should have been suggested/considered way earlier in the process...and things magically got a heck of a lot better. I've been up without interruption ever since. Good luck!

**Razzy** · 12-11-2014 11:40 AM

Originally Posted by tttony

I'm not sure it will help or not, but for me it came down to hardware. After a year or so of agony with "support", I replaced the ATA...something that should have been suggested/considered way earlier in the process...and things magically got a heck of a lot better. I've been up without interruption ever since. Good luck!

Did they replaced it with the same make/model? Or a different brand? VOIPO used to have Linksys models before - I had it for a while and it had zero issue. Then I created a second phone account - got Grandstream instead, a week or two later, I closed the first account and sent back the Linksys model. I wish I kept it.

**Razzy** · 12-11-2014 11:43 AM

Originally Posted by VOIPoTim

Contact us at support@voipo.com and we'll be able to help you. If it rings then goes to dead air, the most likely issue is that the audio stream is being blocked by your router/modem. Support can help you setup port forwarding on your router to always allow our traffic through to the VOIPO device and that'll likely resolve your issue.

Tim, still having the same issue. It is not my side but your side. I did a small test today with two phone numbers, Phone number #1 doesn't work, phone number #2 works. Here what I did.

Called Phone number #1... ring.... dead air
Called Phone number #1 again ... ring... dead air
Called Phone number #2 ring...ring...ring...answered. Talked with party for 3 mins no problem. Hanged up normally.
Called Phone number #1 3rd time... ring.... dead air
Called Phone number #1 4th time... ring.... dead air.

This is all within ten minutes. It is clearly something to do with your side.

**ggmorton** · 12-08-2014 11:02 AM

Originally Posted by Razzy

I realize this is an old thread but I don't give a crap. I have the same issue for a while and nothing is fixed yet. Anyone else having this issue??

Yes, I see this issue a lot with only 1 phone number (my parents) which is to a rural phone company in TN.

They have made route changes, and it works for a while. Then it is back to the same problem. I've emailed support again to see if this can be finally resolved.