Vpanel Observations

[NY Tel Guy]

My extra line from VT just ported this morning and all seems to be working well.

2 observations:

1. I cannot update the 911 information in the vpanel - it just hangs and never accepts the info (I assume this is not final yet)
2. If I set my failover number to my cell as an example, and someone calls me - it appears that the call never shows up in the call records. Oddly, it is the same for VT.

I made 2 test calls today, one that went directly to Voice mail and then I programmed fail over to go to my cell until i can get an adapter that works with the service (I only have the ZOOM right now). This might be a glitch in the call record/billing system you might want to look into.

Other than that, all seems good.

[VOIPoTim]

The 911 address updating should have 0 problems.

I just checked into your account it appears that 911 provider that we use is rejecting the number registration as a duplicate (we use the same provider as ViaTalk). They state that if a call comes in now, it will use VT account address information.

Obviously ViaTalk is not going to cooperate.

We're working with the provider to push for a solution to this now.

[burris]

The 911 address updating should have 0 problems.

I just checked into your account it appears that 911 provider that we use is rejecting the number registration as a duplicate (we use the same provider as ViaTalk). They state that if a call comes in now, it will use VT account address information.

Obviously ViaTalk is not going to cooperate.

We're working with the provider to push for a solution to this now.

Although my info took with my temp number in the 911 fields, I suppose on Wed. when I my port goes through, I will experience the same problem?

[VOIPoTim]

Although my info took with my temp number in the 911 fields, I suppose on Wed. when I my port goes through, I will experience the same problem?

Hopefully it'll be resolved by then. If not, then yes it could be an issue.

They are saying they do not allow duplicates in their system as a security measure so the data is always consistent.

This makes sense, but still creates this new situation, so I'm waiting for a response on it.

[burris]

Hopefully it'll be resolved by then. If not, then yes it could be an issue.

They are saying they do not allow duplicates in their system as a security measure so the data is always consistent.

This makes sense, but still creates this new situation, so I'm waiting for a response on it.

As an afterthought, since my info will still be the same as it is on VT, won't it register as such?

The other question would be...if the account is no longer with VT, doesn't this release it to others?

[VOIPoTim]

As an afterthought, since my info will still be the same as it is on VT, won't it register as such?

The other question would be...if the account is no longer with VT, doesn't this release it to others?

Basically it would not allow you to update it on our end since it's associated with them at the 911 provider, but it would use the address info they have if you dialed 911.

In VoIP, releasing isn't really connected... Every aspect (911, service, DID, etc) is all manual/seperate.