Vpanel Observations

**NY Tel Guy** · 05-02-2008 07:17 AM

My extra line from VT just ported this morning and all seems to be working well.

2 observations:

1. I cannot update the 911 information in the vpanel - it just hangs and never accepts the info (I assume this is not final yet)
2. If I set my failover number to my cell as an example, and someone calls me - it appears that the call never shows up in the call records. Oddly, it is the same for VT.

I made 2 test calls today, one that went directly to Voice mail and then I programmed fail over to go to my cell until i can get an adapter that works with the service (I only have the ZOOM right now). This might be a glitch in the call record/billing system you might want to look into.

Other than that, all seems good.

**VOIPoTim** · 05-02-2008 08:13 AM

The 911 address updating should have 0 problems.

I just checked into your account it appears that 911 provider that we use is rejecting the number registration as a duplicate (we use the same provider as ViaTalk). They state that if a call comes in now, it will use VT account address information.

Obviously ViaTalk is not going to cooperate.

We're working with the provider to push for a solution to this now.

**burris** · 05-02-2008 08:17 AM

Originally Posted by VOIPoTim

The 911 address updating should have 0 problems.

I just checked into your account it appears that 911 provider that we use is rejecting the number registration as a duplicate (we use the same provider as ViaTalk). They state that if a call comes in now, it will use VT account address information.

Obviously ViaTalk is not going to cooperate.

We're working with the provider to push for a solution to this now.

Although my info took with my temp number in the 911 fields, I suppose on Wed. when I my port goes through, I will experience the same problem?

**VOIPoTim** · 05-02-2008 08:18 AM

Originally Posted by burris

Although my info took with my temp number in the 911 fields, I suppose on Wed. when I my port goes through, I will experience the same problem?

Hopefully it'll be resolved by then. If not, then yes it could be an issue.

They are saying they do not allow duplicates in their system as a security measure so the data is always consistent.

This makes sense, but still creates this new situation, so I'm waiting for a response on it.

**burris** · 05-02-2008 08:28 AM

Originally Posted by VOIPoTim

Hopefully it'll be resolved by then. If not, then yes it could be an issue.

They are saying they do not allow duplicates in their system as a security measure so the data is always consistent.

This makes sense, but still creates this new situation, so I'm waiting for a response on it.

As an afterthought, since my info will still be the same as it is on VT, won't it register as such?

The other question would be...if the account is no longer with VT, doesn't this release it to others?

**VOIPoTim** · 05-02-2008 09:04 AM

Originally Posted by burris

As an afterthought, since my info will still be the same as it is on VT, won't it register as such?

The other question would be...if the account is no longer with VT, doesn't this release it to others?

Basically it would not allow you to update it on our end since it's associated with them at the 911 provider, but it would use the address info they have if you dialed 911.

In VoIP, releasing isn't really connected... Every aspect (911, service, DID, etc) is all manual/seperate.

**NY Tel Guy** · 05-02-2008 12:28 PM

Originally Posted by VOIPoTim

Basically it would not allow you to update it on our end since it's associated with them at the 911 provider, but it would use the address info they have if you dialed 911.

In VoIP, releasing isn't really connected... Every aspect (911, service, DID, etc) is all manual/seperate.

Tim,
In a way, this is good that me and Burris are your lab rats that have discovered this.
As for my account, rest assured that my line is currently not used at the house for anything urgent, I have a POTS line, an AT&T CallVantage Line and between my wife and myself - we have 6 cell phones (she is in that business).
The likelihood of anyone using that line to report a 911 emergency is 0% right now.
While my information is the same as in on file with VT, I do respect the rules and will wait for your advice and direction but I am not losing any sleep over it.
I am just glad to have escaped the slings and arrows of outrageous ViaTalk.

Bob

**VOIPoTim** · 05-02-2008 03:23 PM

Well in these cases if you did need to call 911 with them at least it would still go through, it's just the updating that was the issue.

I spoke with the owner of the 911 provider a few minutes ago and there were some unique circumstances surrounding the numbers in the ViaTalk account (which I won't get into) that had them flagged in a way that their CS people didn't know what to do with them.

We discussed the situation and he's assured me that we'll be good to go on Monday for all ViaTalk numbers in terms of the updating.

**NY Tel Guy** · 05-02-2008 03:28 PM

Originally Posted by VOIPoTim

Well in these cases if you did need to call 911 with them at least it would still go through, it's just the updating that was the issue.

I spoke with the owner of the 911 provider a few minutes ago and there were some unique circumstances surrounding the numbers in the ViaTalk account (which I won't get into) that had them flagged in a way that their CS people didn't know what to do with them.

We discussed the situation and he's assured me that we'll be good to go on Monday for all ViaTalk numbers in terms of the updating.

Was one of the issues that I had an expired Credit Card on the VT account (done deliberately because I refused to pay the extra 911 fees) when I was grandfathered yet they continued to try and charge me.
So I dealt with it with my pocketbook.....

**VOIPoTim** · 05-02-2008 04:24 PM

Originally Posted by NY Tel Guy

Was one of the issues that I had an expired Credit Card on the VT account (done deliberately because I refused to pay the extra 911 fees) when I was grandfathered yet they continued to try and charge me.
So I dealt with it with my pocketbook.....

It wasn't specific to your DID, it was something affecting VT's account there as a whole.