-
New User, various issues/questions with quality
Hi, I have a few issues that have been cropping up over the past few days:
First, when making an outbound call there is occasionally no ringing happening at the other side. I get a dial tone, but then dead air after the key tones go through. Placing the call again usually clears the issue. Second, I have had a number of calls where the call is placed and goes through, and the parties can hear each other but neither side can hear each other. Third, I have had a couple calls where the person on the other side has told me I sounded like I was underwater, barely intelligible, but me listening to them was fine. During the call, this clears up sometimes.
I am currently in the middle of a phone # port which is supposed to happen by 12/15. Could this be the source of the problem? I am forwarding all calls made to my current real # (another voip provider) to the voipo temporary number. Could this throw a wrench into incoming calls? But it shouldn’t mess up outgoing calls, should it?
My setup is ATT Uverse internet, 2Wire 3600 router, and the voipo box connected to a port on the router. I have port forwarded the range suggested and set a static IP for the voipo box as well. My previous Voip service was setup exactly the same, but without the port forwarding and static IP and I have never had a single call issue in 1.5 years with that provider.
Thanks!
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules
Bookmarks