Quote Originally Posted by VOIPoChristopher View Post
Hello Cortopassi,

The issue you are experiencing is usually easily fixed. Please PM your account details so I may take a personal look and get you working correctly.
Quote Originally Posted by Cortopassi View Post
Hi, I have a few issues that have been cropping up over the past few days:

First, when making an outbound call there is occasionally no ringing happening at the other side. I get a dial tone, but then dead air after the key tones go through. Placing the call again usually clears the issue. Second, I have had a number of calls where the call is placed and goes through, and the parties can hear each other but neither side can hear each other. Third, I have had a couple calls where the person on the other side has told me I sounded like I was underwater, barely intelligible, but me listening to them was fine. During the call, this clears up sometimes.

I am currently in the middle of a phone # port which is supposed to happen by 12/15. Could this be the source of the problem? I am forwarding all calls made to my current real # (another voip provider) to the voipo temporary number. Could this throw a wrench into incoming calls? But it shouldn’t mess up outgoing calls, should it?

My setup is ATT Uverse internet, 2Wire 3600 router, and the voipo box connected to a port on the router. I have port forwarded the range suggested and set a static IP for the voipo box as well. My previous Voip service was setup exactly the same, but without the port forwarding and static IP and I have never had a single call issue in 1.5 years with that provider.

Thanks!
I am getting ready to purchase service from Voipo, and have been reading all this about putting the box device before and after the router, and setting up a static IP? WTH? I have NO idea what any of this means. All I want to do, is plug it in and use it. Not everyone is electronics savvy. I also have AT&T DSL, with the 2wire 2701HG-B router, will this work? Do I need to go back to school and get a computer science degree to get this service to work?