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Thread: Have dial tone - nothing else. Need help.

  1. #1

    Angry Have dial tone - nothing else. Need help.

    I am relatively new to VOIPO, recommended by a friend whose had it for years without problems. Wish I could say the same. Although the tech support people are very friendly, it took a month to get the system ported over and then another week to make it work. So, in theory that all happened yesterday and finally everything seems to be working - until today.

    I came home about an hr ago & there's a stutter dial tone. I dial 123 or 123# and I cannot log on to VM. After 15 seconds, I get a busy. I cannot call out, even though I have a dial tone. If someone calls in, it goes direct to VM. I email tech support.

    He says "recycle it," which I do yet again.

    Now, I still cannot get VM. If you call me, it rings, but when I pick up, there's nothing. If I call out, I hear absolutely nothing (no ringing, just silence), but after about 45 seconds the call goes through (I can tell because I have called my cell phone & my wife's answering machine, which is on a different system in the other room). Even when the cell or answering machine picks up, I still hear nothing.

    I'm really frustrated and since there is no tech support I can call right now, it looks like I have no service - again - for the weekend. Any ideas?

  2. #2
    Join Date
    Feb 2007
    Location
    Kitsap County, WA.
    Posts
    734

    Default Re: Have dial tone - nothing else. Need help.

    Hi Scott:

    What is your network made up of? Be as detailed as you can including the type of ATA your using...
    I Void Warranties.

  3. #3
    Join Date
    Jul 2010
    Posts
    369

    Default Re: Have dial tone - nothing else. Need help.

    Follow the basic troubleshooting steps provided on the website. You will mostly like find that this is an easy fix, involving setting a static IP and forwarding some ports through your firewall.

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