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Thread: PBX Help - Cant make or receive calls

  1. #1

    Question PBX Help - Cant make or receive calls

    hey guys, I am trying to configure my PBX (Elastix / FreePBX) to work with my Voipo reseller account. I want to have a simple setup in my home office. I have installed and configured the PBX. I have two soft phones setup. I can call from one soft phone to the other. So i know that part is working. However, I can not place outbound calls or receive inbound calls via my main phone number. According to the connections under my account it looks like I have my PBX connected. it shows:
    sip:s@ 2012-01-06 03:00:44 Asterisk PBX

    I have a green status in FreePBX for the trunk. I have created the inbound and outbound lines. but still nothing. I followed
    from one of the other users on here. (thank you by the way)

    i also have my router set like this (for the computer which is the PBX)
    Destination Ports 5000-5082
    UDP 5000-5082 -> 5000-5082

    I am starting to spin in circles. any idea what I may have done wrong and what I should test next?

    thank you in advance!

  2. #2
    Join Date
    Mar 2012

    Default Re: PBX Help - Cant make or receive calls

    Not sure if anyone replied however the PBX connected information must show your external IP not internal. I'd suggest you setup a DYNDNS account and place that infomation within the sip_general_additional.conf. The lines you'll add to the sip_general_additional.conf file are: (myname=your domain name)
    externrefresh=120 (your local network IP)

  3. #3
    Join Date
    Jul 2010

    Default Re: PBX Help - Cant make or receive calls

    Chris nailed it.

    This can also be done in FreePBX using the SIP Tools menu.

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