Please Use Helpdesk

[VOIPoNorm]

The Helpdesk at http://support.voipo.com should be used to open trouble tickets.

We have started customizing this software and recently added three (non-required) custom fields when a "support" ticket is opened. These fields are:

Calling Number
Called Number
Date/Time

Their descriptions are pretty obvious.

Please try to fill in these fields whenever possible because it will help us track down your problem more quickly.

We are open to suggestions regarding the addition of any other custom fields that would help us to resolve issues in a timely fashion.

Regards,
Norm

[fisamo]

A few suggestions (that admittedly may 'scare' some of the less tech-savvy customers):

• Router model (if known)
• Router firmware (if known--may suggest 'stock' or 'aftermarket') and version
• ISP (maybe also include checkboxes for Cable, DSL, Fiber, Other?)
• Broadband modem model# and firmware version (if known)
• Hardware (e.g. Grandstream or BYOD)

I think it's reasonable to put all of these fields up as 'optional' during the Beta, but I'm hoping you won't find them to be necessary once you launch.

[VOIPoNorm]

Added the suggested new fields.

Eventually we may change the "text" fields to be "radio-buttons" or "drop-down lists", or something else where applicable.

All of these fields are currently optional.

Regards,
Norm