Tim, I'm not expressing a feeling here... just being candid about my experience. Quite frankly, I cannot recall a "bad experience" with a VOIPO agent ever. They are courteous, helpful to the extent they can be, and speak English clearly... a real plus!

What I'm saying is that many of the same service requests I have today are the same ones I had in the beginning... a number I'm trying to dial won't ring through... a caller calling me goes straight to voicemail and doesn't ring my phone... the other day the system quit emailing me my voicemail messages. Often times of late I have to get bumped up to Tier II and then Tier III for problems the lowest level agent used to resolve with me on the other end of the chat. That's my experience... not my feeling. I have four devices now with VOIPO and one of them just crapped out... quit working. It would light up and "phone home" but I had no dial tone on the primary or secondary lines. We went through all the trouble shooting over the phone and my problem kept getting pushed upline until it resided with the developers. There it stayed without response for several days. I finally called again and the agent reviewed the problem, initiated a replacement device, and the problem was solved. I realize I can't be considered your typical customer... I have developed a first name relationship with a number of the agents (lol).