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Thread: VPanel V2 Q re "outgoing Fax - email"

  1. #1
    Join Date
    Jan 2009
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    Default VPanel V2 Q re "outgoing Fax - email"

    I can't seem to find anything in the knowledge base re the Outgoing Fax - email functionality. Can I assume that if an "authorized e-mail address" is entered that upon sending a mail to "XXXXX@voipo.com" from the authorized e-mail that it is then faxed? If correct I have the following questions:

    1) what's the VoIPo e-mail address that initiates the fax (e.g. xxxx@voipo.com)
    2) How would you designate the phone number of the fax machine to which you are sending?
    3) Assuming Cover sheet is NOT system generated and that the sender should include in the document(s) included in the e-mail?

    Capture.JPG
    Last edited by dtrose; 08-01-2012 at 07:13 AM.
    Proud VoIPo.com Customer since Dec 2008

  2. #2
    Join Date
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    Irvine CA
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    Default Re: VPanel V2 Q re "outgoing Fax - email"

    Hello,

    We will update that page shortly with documentation.

    However you would essentially send an email as follows below.

    To: destinationFaxPhoneNumber@fax.voipo.com, i.e. 8005558355@fax.voipwelcome.com

    Subject: Anything

    Message Body: Anything

    Any valid attached documents will be sent as a fax. You can include multiple attachments per email. Each document will be be completed as a separate fax (it does not merge the faxes together).

    You must pre-authorize the email address you will be sending from and also map it to one of your account Fax Phone Numbers. This will be the Caller ID number that we send the fax(es) from.

    Please do let us know if this makes sense and if we may be of any further assistance.

    Thanks!

  3. #3
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    Default Re: VPanel V2 Q re "outgoing Fax - email"

    I'm getting several "potential error with submission" errors from the Fax server while sending outbound faxes via e-mail:

    2012-08-01 12:01:29 PM 214XXXXXXX test.doc Potential error with submission.
    Proud VoIPo.com Customer since Dec 2008

  4. #4
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    Boerne, TX
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    Default Re: VPanel V2 Q re "outgoing Fax - email"

    I have experienced the same issue.

  5. #5
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    Default Re: VPanel V2 Q re "outgoing Fax - email"

    Hello,

    Just to verify the document type is not .docx correct? Please make sure the document formats are consistent with the ones available on the website. (PDF, JPG, TIFF, etc).

    Look forward to hearing back from you, thanks!

  6. #6
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    Default Re: VPanel V2 Q re "outgoing Fax - email"

    Brandon

    Just tried again at approx 5p central and got a series of "
    Potential error with submission"

    Quote Originally Posted by VOIPoBrandon View Post
    Hello,

    Just to verify the document type is not .docx correct? Please make sure the document formats are consistent with the ones available on the website. (PDF, JPG, TIFF, etc).

    Look forward to hearing back from you, thanks!
    Proud VoIPo.com Customer since Dec 2008

  7. #7
    Join Date
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    Location
    Boerne, TX
    Posts
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    Default Re: VPanel V2 Q re "outgoing Fax - email"

    Brandon,

    I tried a PDF and a DOC and got the "potential error with submission" message this morning.

  8. #8
    Join Date
    Oct 2010
    Posts
    11

    Default Re: VPanel V2 Q re "outgoing Fax - email"

    I sent myself a fax with a PDF attachment as a test. It was accepted but had two problems.

    1) The fax did not show up in my outgoing log in the vPanel. I would think it would still show up even through I didn't use the GUI to send it.
    2) The incoming PDF of the fax was corrupt. It wouldn't open using Reader or full Acrobat. The cover page did work though.

  9. #9
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    Location
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    Default Re: VPanel V2 Q re "outgoing Fax - email"

    Brandon-

    I keep trying and cannot make this work. I have tried. pdf and .doc. Please advise.

    Thanks!



    2012-08-07 07:56:33 AM 2105389173 Potential error with submission.
    2012-08-07 07:56:33 AM 2105389173 Potential error with submission.
    2012-08-07 07:56:33 AM 2105389173 Potential error with submission.
    2012-08-07 07:56:33 AM 2105389173 Potential error with submission.
    2012-08-07 07:56:33 AM 2105389173 Potential error with submission.
    2012-08-07 07:56:33 AM 2105389173 Potential error with submission.
    2012-08-07 07:56:33 AM 2105389173 ATT00001.htm Potential error with submission.
    2012-08-07 07:56:33 AM 2105389173 LabelDownloadServlet.pdf Potential error with submission.
    2012-08-06 04:59:27 PM 2105389173 Potential error with submission.
    2012-08-06 04:59:27 PM 2105389173 Potential error with submission.
    2012-08-06 04:59:27 PM 2105389173 Potential error with submission.
    2012-08-06 04:59:27 PM 2105389173 Potential error with submission.
    2012-08-06 04:59:27 PM 2105389173 Potential error with submission.
    2012-08-06 04:59:27 PM 2105389173 Potential error with submission.
    2012-08-06 04:59:27 PM 2105389173 ATT00001.htm Potential error with submission.
    2012-08-06 04:59:27 PM 2105389173 41121.pdf Potential error with submission.
    2012-08-05 07:55:40 PM 2105389173 Potential error with submission.
    2012-08-05 07:55:40 PM 2105389173 Potential error with submission.
    2012-08-05 07:55:40 PM 2105389173 Potential error with submission.
    2012-08-05 07:55:40 PM 2105389173 Potential error with submission.
    2012-08-05 07:55:40 PM 2105389173 ATT00001.htm Potential error with submission.
    2012-08-05 07:55:40 PM 2105389173 HD Related Lines.doc Potential error with submission.
    2012-08-05 07:55:40 PM 2105389173 Potential error with submission.
    2012-08-05 07:55:40 PM 2105389173

  10. #10
    Join Date
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    Location
    Irvine CA
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    Default Re: VPanel V2 Q re "outgoing Fax - email"

    Quote Originally Posted by MHedish View Post
    I sent myself a fax with a PDF attachment as a test. It was accepted but had two problems.

    1) The fax did not show up in my outgoing log in the vPanel. I would think it would still show up even through I didn't use the GUI to send it.
    2) The incoming PDF of the fax was corrupt. It wouldn't open using Reader or full Acrobat. The cover page did work though.
    1. The fax should show up in outgoing history. Could you possibly PM me the call details, i.e. fax to / from / date / time of a fax that failed to show in history?

    2. Would it also be possible for you to reproduce this with a non-sensitive document and provide this to me as well. Was it one email, with two attachments? Two separate emails?

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