Hawaii calls are charged

[VOIPoTim]

Why are calls to Hawaii and Alaska charged at .03 a minute? When I signed up it said ALL calls to the U.S. and Canada are included NOT all calls to CONTINENTAL U.S. Heck, you even get 60 free minutes to foreign countries but not within our own country. Very disappointed in that, shame on you Voipo.

Our current promotional plan only includes the continental US and Canada.

We'd love to offer calling to offshore/non lower 48 destinations, but at that particular promotional pricepoint we simply can't because offshore destinations cost so much on the wholesale level. It's all based on cost. Believe it or not, it's a fraction of the cost to call some of the other countries "included" than it is to call say Alaska.

Update: See http://forums.voipo.com/showthread.p...7878#post27878

[Mr. P]

Our current promotional plan only includes the continental US and Canada.

We'd love to offer calling to offshore/non lower 48 destinations, but at that particular promotional pricepoint we simply can't because offshore destinations cost so much on the wholesale level. It's all based on cost. Believe it or not, it's a fraction of the cost to call some of the other countries "included" than it is to call say Alaska.

I can understand costs and all that stuff my biggest gripe is that it should have stated CONTINENTAL U.S. and Canada instead of just free calls to the U.S. and Canada. I am in the military and I am from Hawaii so this was supposed to help me stay in touch with family and friends. All I am saying is that your advertisement is misleading and should be fixed.

[VOIPoTim]

I can understand costs and all that stuff my biggest gripe is that it should have stated CONTINENTAL U.S. and Canada instead of just free calls to the U.S. and Canada. I am in the military and I am from Hawaii so this was supposed to help me stay in touch with family and friends. All I am saying is that your advertisement is misleading and should be fixed.

This is detailed in the Terms of Service. We will look into making it more clear on other areas of our site as well.

Since we've had quite a few people asking about Hawaii in particular, we're looking into this further to see if we can find a carrier partner route that is more cost effective for Hawaii calls that might allow us to include them.

Update: See http://forums.voipo.com/showthread.p...7878#post27878