Fax number subscription problem

[gbh2o]

I attempted to set up a toll free FAX number from those available for the Residential system. It failed on repeated attempts with a red "Client ID for this account has not been specified. Cannot order service without a Client ID" error message. I also receive the same message if I attempt to add a FAX number in the Express account. [submitted ticket]

Is this an intended failure pending launch, an accident as a result of running the separate billing system, or a temporary failure while you are working on the system?

[VOIPoTim]

Yes, this is just related to launch.

Everything in vPanel is integrated into our billing system now. All accounts are assigned to a "billing account". Since all the beta accounts do not have one yet, when you try to order a number it just gives and error and alerts us that an order is being placed but there is no billing account.

If anyone in the beta needs to add a virtual number or something like that, please contact support@voipo.com to have them manually added.

[usa2k]

I'll take that queue to remove some test Virtual Numbers that I do not need and won't want to pay for.

[usa2k]

I can't get into vPanel now!

"Exception Caught: You are not authorized to view this page!"
https://secure.voipo.com/

Did the login URL change?

[VOIPoTim]

I can't get into vPanel now!

"Exception Caught: You are not authorized to view this page!"
https://secure.voipo.com/

Did the login URL change?

Nope. Have you tried logging out and then back in?

https://secure.voipo.com/logout

[usa2k]

The logout gives me a login screen, but still catches the exception

[VOIPoTim]

The logout gives me a login screen, but still catches the exception

Go ahead and open a ticket then. Nothing in that area should have changed so I'll need to have someone look at your account to see if there's an issue.

[Montano]

I can't get into vPanel now!

"Exception Caught: You are not authorized to view this page!"
https://secure.voipo.com/

Did the login URL change?

I was getting this same message using Opera.... switched to Firefox and am able to log in fine.

[usa2k]

I will open a ticket. I was using FF

BTW: this statement is funny! http://www.dslreports.com/forum/r20706807-

[Montano]

I stand corrected.

1 residential account is able to login in fine. The other residential account gives the 'not authorized to view this page' error

Login attempts from Firefox with both accounts.