Hello,

Out of curiosity - what Make & Model phone(s) are you using in conjunction with our service? Also do you have ANY intermediate connections between the VOIPo device and your phone(s)? i.e. House Wiring, Answering Machine, etc? Or is it purely Phone -> ATA?

Usually when this is happening it means that the on hook signal from your phone is not making it back to the ATA. Thus the call was not actually hung up and is notifying you that there is a party 'on hold' per say.

Look forward to hearing back from you.