Quote Originally Posted by fisamo View Post
Tim,

I realize that you are planning to do the soft-launch with an off-the-shelf customer management (billing, etc) software package and write your custom billing software later. When (relative to now or relative to launch) will you expect us to be able to access that system and make sure the system knows our accounts are not past due?
Yes, everyone will have access to the billing system from day 1 at launch.

While later we'll be moving to a solution we've built in house (needs some work still), this solution is good for now. It's a solid system that was designed for hosting that is widely used.

Here's how things are setup now.

Each residential account has its own individual vPanel login. You can't have multiple residential accounts in the same vPanel login.

Besides the vPanel login, you also have a login to the billing system which is where you manage billing, view and print invoices, handle support tickets, make payments, etc. Your billing account can be linked to multiple vPanel accounts.