Quote Originally Posted by NY Tel Guy View Post
Does not recognize my e-mail address.
That's not clear on there, but is being changed.

It's referring to a billing account. Since you don't have a billing account, select new customer.

That's basically there so if you have multiple accounts you can consolidate their billing into one account to manage.

I'll work on a post in the next day or so with a rundown of the public billing process and I think that'll help make things make more sense.