Launch Announcement

[voxabox]

Tim,

I realize that you are planning to do the soft-launch with an off-the-shelf customer management (billing, etc) software package and write your custom billing software later. When (relative to now or relative to launch) will you expect us to be able to access that system and make sure the system knows our accounts are not past due?

Also, I have a suggestion: When you sign up new users, have them pick a username that must contain at least one letter (ie. isn't a standard phone#). I suggest having unique usernames so that you have the option of allowing users to log into their account for some period of time (2 - 6 mos?) after they terminate their account with voipo. (Obviously, their account would have a status of 'terminated' at such a time, and they wouldn't be able to do anything aside from reviewing call history and contacts.) Back when I tried Vonage, I found my account to still be 'live' for several months, where I could do just that, and it seems to me a customer friendly policy. In contrast, ATT disables your login to their web portal immediately at cancellation, so if you're not smart enough to export your phone book and save whatever call logs you want to keep) before canceling your service, you're out of luck...

exporting phonebook and call logs?
I did not know that VOIPo CP could do that?
please tell me how
cheers

[usa2k]

I still have access to the 1st time and 2nd time with Vonage.

[fisamo]

ATTCV has an Export Phonebook feature that converts your phone book into a CSV file that's immediately saved on your computer. A mechanism to import Outlook contacts to the voipo contact list would probably be pretty popular, too.

[usa2k]

Tim, can you confirm if more than one Residential number will be able to exist in a single vPanel account? Most companies allow this. BroadvoxDirect never did. I They gave me a free Business add-on back then that let me map a Phone Book to both numbers I paid for ($20/month each).

Multiple primary lines/plans with a Phone Book that can customize CNAM for all numbers will likely be a necessity - especially for SOHO.

[tj008]

Congrats Tim and your staff!

It's nice to see one's vision become a reality. Bravo!

Thanks for letting us be part of it.


BTW,
What price will you have on the Grandstream ATA for the Founders Day Special?

Thanks!