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Thread: Incoming disconnect

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  1. 11-28-2012 03:37 PM #1
    VOIPoBrandon
    VOIPoBrandon is offline Administrator
    Join Date
    Jul 2007
    Location
    Irvine CA
    Posts
    519

    Default Re: Incoming disconnect

    Please PM me your account username as well as an example Call Reference ID in order that I may further investigate.

    The Call Reference ID can be obtained via your call history and clicking on Call From or Call To phone number for the applicable call history entry.

    Thank you.
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  2. 11-30-2012 03:33 PM #2
    rcc344
    rcc344 is offline Junior Member
    Join Date
    Jan 2011
    Posts
    26

    Default Re: Incoming disconnect

    Thanks for your offer to look into this situation. Tier two support triggered a software update on the HT502 to the latest firmware(1.0.7.6). This seems to have solved the disconnect issue. The previous firmware was several revisions from current. Time will tell if the update is a permanent fix. Could have been a corrupted firmware that was fixed with the update

    I notice that the auto-update feature is not enabled for these devices, so it is a manual trigger.
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