Porting Procedures?

**VOIPoTim** · 09-16-2008 01:44 AM

Yeah all these seem like good ideas. Have also been looking into eLOA solutions to eliminate paper. Level3 is living in the stone age though so not sure it's going to happen. Would need to generate paper for them so if they will let us do things digitally and then generate a piece of paper that was "electronically signed", it could be a solution.

Originally Posted by fisamo

A few suggestions for the porting form:

1. Create fill-in fields so that users can type in the information and print the form. Typed responses should be easier to read and less likely to either be transcribed incorrectly or misread. Encourage (but don't require) customers to fill in the form online, print, and sign.

2. The form loads as a two-page document--the second page is blank. Can you drop the 2nd page?

3. End of first paragraph: "The porting process typically takes up to 20 business days." Add following text: " Occasionally, the porting process takes longer. If Voipo learns of any unusual delays in porting your number, we will advise you of the delay."

4. You might consider pre-checking the three statements that all have to be checked in order to port a number in. If you're concerned about pre-checking them, consider right above the signature line, in bold text, "My signature constitutes my agreement with the three statements checked above" or similar.

5. Last paragraph, first sentence: "To begin processing please send this form along with a copy of your current telephone bill, or account
summary page (dated within 30 days) to support@voipo.com or fax to 832-426-7700 to." Delete second "to"...

6. Put a VOIPo logo in the upper left corner...

**fisamo** · 09-16-2008 06:44 AM

I like the idea of paperless, too--the only issue there is determining what constitutes an 'electronic signature' in the eyes of Level3. Typing my name in a script font doesn't exactly qualify...

All in all, a customer-friendly process is the first priority--paper vs electronic comes next, IMO.